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  1. ‘Dolkens Invitations’ is Lisa Dolkens trading as Dolkens Invitations
  2. The Client is the party making a purchase for design related services from Dolkens Invitations
  3. ‘An Order’ is the request for services from Dolkens Invitations
  4. ‘The Project’ is a term used to describe a service from Dolkens Invitations

The terms and conditions apply to all dealings between The Client and Dolkens Invitations. By placing an order with Dolkens Invitations, you as a client are forming a legally binding contract for services and you agree to the following terms and conditions.

Quotations

  • All quotes are valid for 14 days only
  • All prices are including GST unless otherwise stated
  • All prices are in Australian Dollars
  • Any additional work outside of the terms of the quote will be charged at an hourly rate of $30 per hour
  • Dolkens Invitations is not responsible for increases in materials by third party services (eg printers, packaging suppliers, web developers)

Payments

  • A 50% non-refundable booking deposit is required before starting any design project
  • All overseas clients are required to pay 100% upfront regardless of the project price
  • Payments are to be made by direct bank transfer unless otherwise agreed
  • All invoice terms are 14 business days from the date of the invoice
  • Accounts which are not paid on time will incur a late administration fee of $50 + GST
  • All work not completed within a 2 month period will be invoiced regardless
  • Payment is required for any artwork or drafts that have been terminated at your request at any stage of completion
  • If debt collection is required for unpaid services, the client is responsible for any costs incurred

Cancellations

  • The client may cancel this agreement for any reason by providing a minimum of 10 days written notice to Dolkens Invitations, any deposit prior to cancellation will be non-refundable
  • Dolkens Invitations can cancel this agreement at any time for any reason providing written notice to the client. In the event that Dolkens Invitations cancels this agreement, Dolkens Invitations will provide any artwork completed and paid for to date

No Guarantees

  • Dolkens Invitations cannot guarantee the outcome of design services and the clients comments about the outcome are expressions of opinion only
  • The client acknowledges that Dolkens Invitations cannot guarantee any results for design as outcomes are based on subjective factors that cannot be controlled by Dolkens Invitations

Communication

  • Dolkens Invitations is an online business therefore the majority of our communication is via email. This helps us keep track of the specific design requirements and any changes required
  • If you would like contact via telephone I am happy to do so, however I ask that you please email me and make an appointment for a time to chat

Copyright

  • All images displayed on the Dolkens Invitations website or social media platforms are subject to copyright and must not be copied or used without full permission from Dolkens Invitations. Any breach of copyright will result in legal action being taken as necessary
  • Dolkens Invitations retains full copyright and reproduction rights along with personal rights to use completed projects and concept artwork for the purpose of marketing Dolkens Invitations

Design Credit

  • The client allows Dolkens Invitations to display any projects on the Dolkens Invitations website / social media pages and portfolio for self-promotion services

Turnaround Times

  • Dolkens Invitations will make every effort to meet deadlines. All quoted turnaround times are approximate. Dolkens Invitations will not be held responsible or liable for any costs resulting from late artwork or printing delivery’s (postal turnarounds included)

Approval

  • Approval is required for all projects, via email prior to work being released
  • Whilst all care is taken by Dolkens Invitations, Dolkens Invitations is not responsible for any spelling, grammatical, numerical errors or omissions after final approval. It is the clients responsibility to proof read and check thoroughly their projects and identify any errors prior to approval

Images

  • Dolkens Invitations is not responsible for the reproduction quality of supplied images
  • Any images supplied by the client must be provided in high resolution. (CMYK preferred) Dolkens Invitations is not responsible for any colour variations in conversion from RGB to CMYK
  • Some designs may contain stock images that are available for purchase

Colour Matching and Printing

  • Whilst all care is taken, Dolkens Invitations does not take responsibility for client supplied artwork that does not print properly
  • Please note that colour on projects can vary from screen to final product
  • Trimming can also vary from printer to printer